Fingerprint Dive into the research topics where TUBS Management is active. These topic labels come from the works of this organisation's members. Together they form a unique fingerprint.

Europeanization Social Sciences
financial service Social Sciences
regulation Social Sciences
shipping Social Sciences
leadership Social Sciences
national assembly Social Sciences
political identity Social Sciences
European integration Social Sciences

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Profiles

Photo of Elaine Fryett

Elaine Fryett

Person: Senior Academic

Photo of Warren Harrison

Warren Harrison

Person: Senior Academic

Photo of Kerry Howell

Kerry Howell

Person: Senior Academic

20032020

Projects 2016 2018

Creative Fuse North East

Archer, G., Ciesielska, G., McKeown, S., Paterson, S., Reid, P., Stockton, M. & Zhu, X.

AHRC

1/05/1631/10/18

Project: Research

Research Output 2003 2020

The effects of online negative word‐of‐mouth on dissatisfied customers: A frustration–aggression perspective

Azemi, Y., Ozuem, W. & Howell, K., 9 Jan 2020, In : Psychology and Marketing. 14 p.

Research output: Contribution to journalArticle

Kosovo
Albania
Focus Groups
Interviews
Hermeneutics
5 Citations (Scopus)

An exploration into the practice of online service failure and recovery strategies in the Balkans

Azemi, Y., Ozuem, W., Howell, K. E. & Lancaster, G., 1 Jan 2019, In : Journal of Business Research. 94, p. 420-431 12 p.

Research output: Contribution to journalArticle

Service failure
Recovery strategies
Balkans
Service recovery
Online services

Brand switching and consumer identification with brands in the smartphones industry

Appiah, D., Ozuem, W., Howell, K. E. & Lancaster, G., 27 Dec 2019, In : Journal of Consumer Behaviour. 18, 6, p. 463-473

Research output: Contribution to journalArticle

Industry
Social Mobility
Smartphone