Fingerprint Dive into the research topics where TUBS Management is active. These topic labels come from the works of this organisation's members. Together they form a unique fingerprint.

  • Network Recent external collaboration on country level. Dive into details by clicking on the dots.

    Profiles

    No photo of Ben Fisher

    Ben Fisher

    Person: Senior Academic

    Photo of Elaine Fryett

    Elaine Fryett

    Person: Senior Academic

    Photo of Warren Harrison

    Warren Harrison

    Person: Senior Academic

    Projects

    Creative Fuse North East

    Archer, G., Ciesielska, G., McKeown, S., Paterson, S., Reid, P., Stockton, M. & Zhu, X.

    AHRC

    1/05/1631/10/18

    Project: Research

    Research Output

    Service quality in multichannel fashion retailing: an exploratory study

    Patten, E., Ozuem, W. & Howell, K., 10 Jan 2020, In : Information Technology and People. 639169.

    Research output: Contribution to journalArticle

    Open Access
    File
  • The effects of online negative word‐of‐mouth on dissatisfied customers: A frustration–aggression perspective

    Azemi, Y., Ozuem, W. & Howell, K., 9 Jan 2020, In : Psychology and Marketing. 14 p.

    Research output: Contribution to journalArticle

  • An exploration into the practice of online service failure and recovery strategies in the Balkans

    Azemi, Y., Ozuem, W., Howell, K. E. & Lancaster, G., 1 Jan 2019, In : Journal of Business Research. 94, p. 420-431 12 p.

    Research output: Contribution to journalArticle

  • 5 Citations (Scopus)