Personal profile
Academic Biography
Beverley is the Associate Dean (Marketing and Recruitment) at Teesside University International Business School. She is a specialist in tourism and aviation with over 15 years of experience in the industry. Beverley has had the opportunity to explore the practical and theoretical aspects of modern tourism from various perspectives.
Beverley's experience as a team leader for several global tourism brands has provided her with valuable insight into both customer and industry perspectives. A significant moment in her professional and personal life that has shaped her future career and research aspirations was the tragic events of 9/11 and 7/7. During both events, Beverley led teams of customer service professionals in strategic communications and support for individuals affected by the tragedies. These experiences introduced Beverley to the potential of exploring the emotions associated with "difficult heritage" and the commercial and ethical implications for the travel and tourism industry.
Beverley is currently conducting doctoral research on 'dark tourism', focusing on the impact of tour guides at Auschwitz Birkenau Memorial and Museum.
Summary of Research Interests
Dark Tourism, thanatology, consumer behaviour and the experience economy.
Learning and Teaching Interests and Activities
External Research Collaborations
The fairytale-like castle in beautiful European country now a haven for dark tourism Express (Web), 14/12/2024 Link
Center Parcs UK makes major change to its booking rules
UK Times (Web), 04/07/2023, Unattributed
Article | Link
Center Parcs UK is making major changes to its booking rules
USMail24 (Web), 04/07/2023, Unattributed
Article | Link
Center Parcs UK makes major change to its booking rules
Daily UK News (Web), 04/07/2023
Article | Link
Center Parcs UK makes major change to its booking rules - and one travel expert reveals it could leave holidaymakers disappointed
This Is Money (Web), 04/07/2023
Article | Link
“Auschwitz during Covid-19: New ways of engaging with history”
Interview with Dr Jerzy Woijki, Auschwitz Memorial and Museum (December 2020)
“The dark tourist experience at Auschwitz”
Interview with the Head of Guiding Methodology at Auschwitz-Birkenau Memorial and Museum (February 2020)
“9/11 a beacon of hope during dark times”
Interview with Head of Visitor Experience at the 9/11 Memorial and Museum, New York (June 2019)
External positions
External Examiner for Emirates Aviation University
4 Jan 2022 → …
External Examiner , University of Derby
1 Aug 2018 → 1 Sept 2023
Member of the institute for Dark Tourism Research
31 Jan 2001 → …