Secondary Harms and Professional Regulatory Complaints

This study employs thematic analysis and sentiment analysis, to explore the broader impacts of disciplinary and tribunal processes beyond the practitioners and their patients involved; with the goal of including networks from the private and public spheres (e.g. family members and co-workers). The concept of ‘secondary victimisation’ from criminology allows us to explore the previously underexamined research area with a view to establishing a broader programme of work with professional regulators and other stakeholders to promote further reform in the NHS complaint and tribunal system.