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2020
2 Downloads (Pure)

Service quality in multichannel fashion retailing: an exploratory study

Patten, E., Ozuem, W. & Howell, K., 10 Jan 2020, In : Information Technology and People. 639169.

Research output: Contribution to journalArticle

Open Access
File
Purchasing
Quality of service
customer
Consumer behavior
Electronic commerce

The effects of online negative word‐of‐mouth on dissatisfied customers: A frustration–aggression perspective

Azemi, Y., Ozuem, W. & Howell, K., 9 Jan 2020, In : Psychology and Marketing. 14 p.

Research output: Contribution to journalArticle

Kosovo
Albania
Focus Groups
Interviews
Hermeneutics
2019
5 Citations (Scopus)

An exploration into the practice of online service failure and recovery strategies in the Balkans

Azemi, Y., Ozuem, W., Howell, K. E. & Lancaster, G., 1 Jan 2019, In : Journal of Business Research. 94, p. 420-431 12 p.

Research output: Contribution to journalArticle

Service failure
Recovery strategies
Balkans
Service recovery
Online services

Brand switching and consumer identification with brands in the smartphones industry

Appiah, D., Ozuem, W., Howell, K. E. & Lancaster, G., 27 Dec 2019, In : Journal of Consumer Behaviour. 18, 6, p. 463-473

Research output: Contribution to journalArticle

Industry
Social Mobility
Smartphone

Building Resistance to Brand Switching During Disruptions in a Competitive Market.

Appiah, D., Howell, K., Ozuem, W. & Lancaster, G., 27 May 2019, In : Journal of Retailing and Consumer Services. 50, p. 249-257 8 p.

Research output: Contribution to journalArticle

Competitive market
Disruption
Brand switching
Factors
Switching behavior

Consumption and communication perspectives of IT in a developing economy

Ozuem, W., Howell, K. E. & Lancaster, G., 3 Aug 2019, In : Technology Analysis and Strategic Management. 31, 8, p. 929-942 14 p.

Research output: Contribution to journalArticle

Open Access
Customer service
Communication
Developing economies
Core values
Community-based

Minding the competition: The drivers for multichannel service quality in fashion retailing

Patten, E., Ozuem, W., Howell, K. & Lancaster, G., 25 Nov 2019, In : Journal of Retailing and Consumer Services. 53, 9 p., 101974.

Research output: Contribution to journalArticle

Service quality
Retailing
Retailers
Electronic services
Retail

Technology introduction on ships: The tension between safety and economic rationality

Bhardwaj, S., Bhattacharya, S., Tang, L. & Howell, K. E., 1 Jun 2019, In : Safety Science. 115, p. 329-338 10 p.

Research output: Contribution to journalArticle

Open Access
Ships
rationality
Economics
Technology
Safety

The impact of digital books on marketing communications

Ozuem, W., Howell, K. E. & Lancaster, G., Sep 2019, In : Journal of Retailing and Consumer Services. 50, p. 131-137 7 p.

Research output: Contribution to journalArticle

Marketing communications
Value proposition
Conceptualization
Digital divide
Industry
2018
2 Citations (Scopus)

Academics’ perception of knowledge sharing in higher education

Annansingh, F., Howell, K. E., Liu, S. & Baptista Nunes, M., 13 Aug 2018, In : International Journal of Educational Management. 32, 6, p. 1001-1015 15 p.

Research output: Contribution to journalArticle

Open Access
knowledge
education
organizational culture
group discussion
vulnerability
1 Citation (Scopus)

Developing technologically induced environments: The case of the Nigerian banking sector

Ozuem, W., Howell, K. E. & Lancaster, G., 19 Apr 2018, In : Journal of Financial Services Marketing. 23, 1, p. 50-61 12 p.

Research output: Contribution to journalArticle

Banking sector
Technological adoption
Innovation process
Customer service
New product development
2017
8 Citations (Scopus)

An exploration of consumers' response to online service recovery initiatives

Ozuem, W., Patel, A., Howell, K. E. & Lancaster, G., 21 Apr 2017, In : International Journal of Market Research. 59, 1, p. 97-116 20 p.

Research output: Contribution to journalArticle

Service failure
Consumer response
Service recovery
Online services
Recovery strategies
6 Citations (Scopus)

The European Commission and fiscal governance reform: a strategic actor?

Warren, T., Holden, P. & Howell, K. E., 13 Mar 2017, In : West European Politics. 40, 6, p. 1310-1330 21 p.

Research output: Contribution to journalArticle

European Commission
governance
reform
economic union
monetary union
2016
12 Citations (Scopus)
20 Downloads (Pure)

A decision support system for strategic maintenance planning in offshore wind farms

Li, X., Ouelhadj, D., Song, X., Jones, D., Wall, G., Howell, K. E., Igwe, P., Martin, S., Song, D. & Pertin, E., 1 Dec 2016, In : Renewable Energy. 99, p. 784-799 16 p.

Research output: Contribution to journalArticle

Open Access
File
Offshore wind farms
Decision support systems
Planning
Turbines
Stochastic models
1 Citation (Scopus)

Functional and territorial jurisdictions: Regulating a globalized shipping industry

Howell, K. E. & Bhattacharya, S., 28 Jul 2016, In : Journal of Transport Geography. 55, p. 92-100 9 p.

Research output: Contribution to journalArticle

Open Access
shipping
Freight transportation
jurisdiction
regulation
industry
3 Citations (Scopus)
Internet
Developing countries
Industry
2 Citations (Scopus)
Open Access
Information systems research
Constructivism
Mixed methods
Completeness
Research methods
2015
4 Citations (Scopus)

From the classics to the cuts: Valuing teaching public administration as a public good

Shand, R. & Howell, K. E., 1 Jan 2015, In : Teaching Public Administration. 33, 3, p. 211-220 10 p.

Research output: Contribution to journalArticle

public administration
Teaching
public service
Values
profession

Leadership and culture in the Welsh Assembly: investigating path-dependency

Howell, K. E. & Shand, R., 3 Sep 2015, In : Policy Studies. 36, 5, p. 507-521 15 p.

Research output: Contribution to journalArticle

leadership
cultural development
interview
Values

The UK offshore wind job creation capacity, O&M costs and content analysis

Igwe, P. A. & Howell, K. E., 1 Jan 2015, RINA, Royal Institution of Naval Architects - Design and Operation of Wind Farm Support Vessels, Papers. Royal Institution of Naval Architects, p. 1-10 10 p. (RINA, Royal Institution of Naval Architects - Design and Operation of Wind Farm Support Vessels 2015, Papers).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Offshore wind farms
Offshore wind turbines
Cost reduction
Wind turbines
Supply chains
2014
7 Citations (Scopus)

Corporate social responsibility: Towards a context-specific perspective in developing countries

Ozuem, W., Howell, K. & Lancaster, G., 29 Jul 2014, In : Social Responsibility Journal. 10, 3, p. 399-415 17 p.

Research output: Contribution to journalArticle

social responsibility
developing country
Niger
interview
community

Leadership in the european union: Europeanization crisis and austerity

Howell, K. E. & Shand, R., 1 Jan 2014, In : Critical Perspectives on International Public Sector Management. 3, p. 63-74 12 p.

Research output: Contribution to journalArticle

Europeanization
EU
leadership
discourse
late capitalism
2013
3 Citations (Scopus)

A grounded theory analysis of corporate governance in Egyptian banking

Sorour, M. K. & Howell, K. E., Oct 2013, In : Qualitative Research Journal. 13, 3, p. 289-316 28 p.

Research output: Contribution to journalArticle

corporate governance
grounded theory
banking
research planning
qualitative research
63 Citations (Scopus)

Knowledge generation and sharing in UK universities: A tale of two cultures?

Howell, K. E. & Annansingh, F., 1 Feb 2013, In : International Journal of Information Management. 33, 1, p. 32-39 8 p.

Research output: Contribution to journalArticle

university
knowledge
organizational structure
group discussion
economy
2012

Corporate governance, substantive theory and sociological institutionalism: The case of the Egyptian banking sector

Karim Sorour, M. & Howell, K. E., 1 Dec 2012, In : Corporate Ownership and Control. 10, 1 H, p. 647-658 12 p.

Research output: Contribution to journalArticle

Governance theory
Banking sector
Corporate governance
Institutionalism
Banking
26 Citations (Scopus)

Understanding the older shopper: A behavioural typology

Angell, R., Megicks, P., Memery, J., Heffernan, T. & Howell, K., 1 Mar 2012, In : Journal of Retailing and Consumer Services. 19, 2, p. 259-269 11 p.

Research output: Contribution to journalArticle

Retail
Older consumers
Qualitative research
Shopping behavior
Grocery