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2020
2 Downloads (Pure)

Service quality in multichannel fashion retailing: an exploratory study

Patten, E., Ozuem, W. & Howell, K., 10 Jan 2020, In : Information Technology and People. 639169.

Research output: Contribution to journalArticle

Open Access
File
Purchasing
Quality of service
customer
Consumer behavior
Electronic commerce

The effects of online negative word‐of‐mouth on dissatisfied customers: A frustration–aggression perspective

Azemi, Y., Ozuem, W. & Howell, K., 9 Jan 2020, In : Psychology and Marketing. 14 p.

Research output: Contribution to journalArticle

Kosovo
Albania
Focus Groups
Interviews
Hermeneutics
2019
5 Citations (Scopus)

An exploration into the practice of online service failure and recovery strategies in the Balkans

Azemi, Y., Ozuem, W., Howell, K. E. & Lancaster, G., 1 Jan 2019, In : Journal of Business Research. 94, p. 420-431 12 p.

Research output: Contribution to journalArticle

Service failure
Recovery strategies
Balkans
Service recovery
Online services

Brand switching and consumer identification with brands in the smartphones industry

Appiah, D., Ozuem, W., Howell, K. E. & Lancaster, G., 27 Dec 2019, In : Journal of Consumer Behaviour. 18, 6, p. 463-473

Research output: Contribution to journalArticle

Industry
Social Mobility
Smartphone

Building Resistance to Brand Switching During Disruptions in a Competitive Market.

Appiah, D., Howell, K., Ozuem, W. & Lancaster, G., 27 May 2019, In : Journal of Retailing and Consumer Services. 50, p. 249-257 8 p.

Research output: Contribution to journalArticle

Competitive market
Disruption
Brand switching
Factors
Switching behavior

Consumption and communication perspectives of IT in a developing economy

Ozuem, W., Howell, K. E. & Lancaster, G., 3 Aug 2019, In : Technology Analysis and Strategic Management. 31, 8, p. 929-942 14 p.

Research output: Contribution to journalArticle

Open Access
Customer service
Communication
Developing economies
Core values
Community-based

Minding the competition: The drivers for multichannel service quality in fashion retailing

Patten, E., Ozuem, W., Howell, K. & Lancaster, G., 25 Nov 2019, In : Journal of Retailing and Consumer Services. 53, 9 p., 101974.

Research output: Contribution to journalArticle

Service quality
Retailing
Retailers
Electronic services
Retail

Technology introduction on ships: The tension between safety and economic rationality

Bhardwaj, S., Bhattacharya, S., Tang, L. & Howell, K. E., 1 Jun 2019, In : Safety Science. 115, p. 329-338 10 p.

Research output: Contribution to journalArticle

Open Access
Ships
rationality
Economics
Technology
Safety

The impact of digital books on marketing communications

Ozuem, W., Howell, K. E. & Lancaster, G., Sep 2019, In : Journal of Retailing and Consumer Services. 50, p. 131-137 7 p.

Research output: Contribution to journalArticle

Marketing communications
Value proposition
Conceptualization
Digital divide
Industry
2018
2 Citations (Scopus)

Academics’ perception of knowledge sharing in higher education

Annansingh, F., Howell, K. E., Liu, S. & Baptista Nunes, M., 13 Aug 2018, In : International Journal of Educational Management. 32, 6, p. 1001-1015 15 p.

Research output: Contribution to journalArticle

Open Access
knowledge
education
organizational culture
group discussion
vulnerability
1 Citation (Scopus)

Developing technologically induced environments: The case of the Nigerian banking sector

Ozuem, W., Howell, K. E. & Lancaster, G., 19 Apr 2018, In : Journal of Financial Services Marketing. 23, 1, p. 50-61 12 p.

Research output: Contribution to journalArticle

Banking sector
Technological adoption
Innovation process
Customer service
New product development
2017
8 Citations (Scopus)

An exploration of consumers' response to online service recovery initiatives

Ozuem, W., Patel, A., Howell, K. E. & Lancaster, G., 21 Apr 2017, In : International Journal of Market Research. 59, 1, p. 97-116 20 p.

Research output: Contribution to journalArticle

Service failure
Consumer response
Service recovery
Online services
Recovery strategies
6 Citations (Scopus)

The European Commission and fiscal governance reform: a strategic actor?

Warren, T., Holden, P. & Howell, K. E., 13 Mar 2017, In : West European Politics. 40, 6, p. 1310-1330 21 p.

Research output: Contribution to journalArticle

European Commission
governance
reform
economic union
monetary union
2016
12 Citations (Scopus)
20 Downloads (Pure)

A decision support system for strategic maintenance planning in offshore wind farms

Li, X., Ouelhadj, D., Song, X., Jones, D., Wall, G., Howell, K. E., Igwe, P., Martin, S., Song, D. & Pertin, E., 1 Dec 2016, In : Renewable Energy. 99, p. 784-799 16 p.

Research output: Contribution to journalArticle

Open Access
File
Offshore wind farms
Decision support systems
Planning
Turbines
Stochastic models
1 Citation (Scopus)

Functional and territorial jurisdictions: Regulating a globalized shipping industry

Howell, K. E. & Bhattacharya, S., 28 Jul 2016, In : Journal of Transport Geography. 55, p. 92-100 9 p.

Research output: Contribution to journalArticle

Open Access
shipping
Freight transportation
jurisdiction
regulation
industry
3 Citations (Scopus)
Internet
Developing countries
Industry
2 Citations (Scopus)
Open Access
Information systems research
Constructivism
Mixed methods
Completeness
Research methods