Digital readiness models: A systematic literature review

M.A. Soomro, M. Hizam-Hanafiah, N.L. Abdullah

Research output: Contribution to journalArticlepeer-review

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A model that helps organizations to self-assess their digital readiness can be a valuable organizational development
tool. This paper systematically reviews such models in the context of Fourth Industrial Revolution. A Systematic Literature
Review (SLR) methodology is employed to review 57 papers from peer-reviewed academic journals and industry reports,
published from 2007 to 2019. Through this technique, 22 digital readiness models with 119 model dimensions have been
explored. The SLR results revealed five major concepts on digitalization: Information Technology (IT), Operational Technology
(OT), Unified Theory of Acceptance and Use of Technology (UTAUT), Technological, Organizational and Environmental
Framework (TOE), and Industrial Internet of Things (IIOT). Furthermore, four Critical Success Factors (CSFs) have been
proposed through thematic analysis that can help managers and companies achieve digital readiness: (a) Digital Agents and
Skills, (b) Digital Tools and Applications, (c) Digital Systems and Infrastructure, and (d) Digital Eco-system and Culture. Digital
readiness is a trending topic, and in that perspective, this paper provides a review of four factors that can provide a research
agenda for future research on digital readiness.
Original languageEnglish
Pages (from-to)3596-3605
Issue number3
Publication statusPublished - 30 Mar 2020


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