Efficacy and pitfalls of digital technologies in healthcare services: A systematic review of two decades

Nadeem Akhtar, Nohman Khan, Shazia Qayyum, Muhammad Imran Qureshi, Snail S. Hishan

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The use of technology in the healthcare sector and its medical practices, from patient record maintenance to diagnostics, has significantly improved the health care emergency management system. At that backdrop, it is crucial to explore the role and challenges of these technologies in the healthcare sector. Therefore, this study provides a systematic review of the literature on technological developments in the healthcare sector and deduces its pros and cons. We curate the published studies from the Web of Science and Scopus databases by using PRISMA 2015 guidelines. After mining the data, we selected only 55 studies for the systematic literature review and bibliometric analysis. The study explores four significant classifications of technological development in healthcare: (a) digital technologies, (b) artificial intelligence, (c) blockchain, and (d) the Internet of Things. The novel contribution of current study indicate that digital technologies have significantly influenced the healthcare services such as the beginning of electronic health record, a new era of digital healthcare, while robotic surgeries and machine learning algorithms may replace practitioners as future technologies. However, a considerable number of studies have criticized these technologies in the health sector based on trust, security, privacy, and accuracy. The study suggests that future studies, on technological development in healthcare services, may take into account these issues for sustainable development of the healthcare sector.

Original languageEnglish
Article number869793
JournalFrontiers in Public Health
Publication statusPublished - 16 Sept 2022

Bibliographical note

Funding Information:
This work was supported by the Guangdong Social Science Project (Grant No. GD21CSH07).

Funding Information:
This research resulted from collaborative research between researchers from the School of Urban Culture, Nanhai Campus, South China Normal University, China; UniKL Business School, Universiti Kuala Lumpur, Malaysia; Teesside University International Business School, Teesside University, United Kingdom; University of the Punjab, Lahore, Pakistan; Management Sciences, and Azman Hashim International Business School, Universiti Teknologi, Malaysia.

Publisher Copyright:
Copyright © 2022 Akhtar, Khan, Qayyum, Qureshi and Hishan.


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