Abstract
This paper describes a two year Knowledge Transfer Partnership (KTP) between the University of Teesside and Tyne and Wear based Point of Purchase manufacturer Simpson Group.
The project introduced, developed and embedded a new creative working culture centred on New Product Development (NPD) as a core business activity.
A staged process was undertaken which audited existing capability and working practice, analysed the market and competitive environments and progressively introduced NPD. This successfully developed a cultural change within the organisation and resulted in increased sales and improvements in customer service. The management of internal communications, perceptions and expectations was found to be vital to the successful implementation of the project. The project was successfully completed in November 2008 surpassing its financial targets.
The project introduced, developed and embedded a new creative working culture centred on New Product Development (NPD) as a core business activity.
A staged process was undertaken which audited existing capability and working practice, analysed the market and competitive environments and progressively introduced NPD. This successfully developed a cultural change within the organisation and resulted in increased sales and improvements in customer service. The management of internal communications, perceptions and expectations was found to be vital to the successful implementation of the project. The project was successfully completed in November 2008 surpassing its financial targets.
Original language | English |
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Title of host publication | Conference Digest |
Editors | Mark Jones |
Publisher | University of Brighton |
ISBN (Print) | 9781905593637 |
Publication status | Published - 2009 |
Event | KTP Associates Conference 2009 - Brighton, United Kingdom Duration: 29 Apr 2009 → 29 Apr 2009 |
Conference
Conference | KTP Associates Conference 2009 |
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Country/Territory | United Kingdom |
City | Brighton |
Period | 29/04/09 → 29/04/09 |