Framing Work Through a Socio-technical Ensemble: The Case of Butler Co.

The paper argues for conceptualizing technology as a socio-technical ensemble which emerges from the socio-political context of the organization. This perspective is used to inform a case study carried out within a consumer goods company, where the focus is upon the configuration of work and technology associated with the job of sales representative. It is argued that the acquiescence and compliance of the sales representatives are to be understood primarily on the basis of senior management's effective deployment of its power resource through 'enacting the environment', the configuration and utilization of the ensemble, and its employment strategy. 'Closure' and 'stabilization' had occurred, and the ensemble was operating on a number of levels.