Impact of Emotional Labor on Employee Wellbeing in the Presence of Psychological Capital.

This study examined the impact of emotional labor on employee wellbeing in the presence of psychological capital as a moderating variable. The concept of emotional labor was measured through its components of surface-level acting and deep-level acting. A survey questionnaire was used to collect the data from managerial-level employees working in the service sector of Lahore, Pakistan. The sample size was 395 gathered through convenience sampling; a non-probability sampling technique. Further, the data was analyzed by using AMOS. The confirmatory factor analysis and the regression analysis were applied to test the hypotheses of the study. The findings of the study revealed that emotional labor has an inverse relationship with employee wellbeing. Similarly, surface-level acting and deep-level acting deteriorate the employee wellbeing in an organizational setting. The moderation analysis of psychological capital discovered that emotional labor reduces and employee wellbeing enhances in the presence of this moderator. This study provides useful insights to understand the impact of emotional labor especially for the employees working in labor-intensive education and health sectors.