This research article investigates the effect of organisational climate and technology usage on employees’ physiological and emotional health damage resulting from face-to-face bullying and cyberbullying at the workplace. Furthermore, we investigated emotional intelligence as a coping strategy to moderate employee physiological and emotional health damage. The research used a quantitative research design. A five-point Likert-scale questionnaire was used to collect data from a multistage sample of 500 officials from Pakistan’s four service sectors. Results revealed that organisational climate and technology usage are negatively related to face-to-face bullying and cyber-bullying at the workplace. At the same time, workplace bullying adversely affects an employee’s emotional and physiological health. However, emotional intelligence can reduce an employee’s emotional health damage due to workplace bullying. Thus, we suggest incorporating emotional intelligence training at the workplace to minimise the devastating effects of face-to-face bullying and cyberbullying on employees’ physical and emotional health.
|Number of pages||20|
|Journal||International Journal of Environmental Research and Public Health|
|Publication status||Published - 19 Mar 2021|
Bibliographical noteFunding Information:
This research resulted from a collaborative study between researchers from the Business School of the National University of Science and Technology (NUST), Pakistan; the Faculty of Technology Management and Technopreneurship, Universiti Teknikal Malaysia Melaka, Malaysia; the Institute of Applied Psychology, University of the Punjab, Lahore, Pakistan; and the Department of Gender & Development Studies, Lahore College for Women University, Pakistan. Conflicts of Interest: The authors declare no conflict of interest.
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