Investigating the readiness of people in manufacturing SMEs to embark on Lean Six Sigma projects: An empirical study in the German manufacturing sector

Alireza Shokri, Theresa Shirley Waring, Farhad Nabhani

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Abstract

Purpose: The purpose of this paper is to focus on three fundamental human-related behaviourfactors associated with Lean Six Sigma (LSS) projects in German manufacturing small-and medium-sized enterprises (SMEs) on the readiness of people (managers and their staff) to commence LSS projects. These are core personal competence, strategic vision of the people and the organisationalculture of the specific organisation.

Design/methodology/approach: Based on a thorough review of the academic literature a set ofhypotheses were constructed to examine the level of association between people's competence, visionand culture with LSS readiness within SMEs. This was done using correlation and regression analysis.Data collection were carried out in seven different German manufacturing SMEs involved in aerospacesupply and agro-food manufacturing using a survey instrument.

Findings: It was found that there is a strong positive association between the core competence ofpeople and organisational culture with readiness for commencing LSS in the manufacturing SMEsstudied. The core values of people, education level and the vision of making continuous qualityimprovement were identified as key variables in promoting LSS readiness in these manufacturing SMEs. This study indicates that these softer variables can be essential to successful LSS implementation and need to be explored further before undertaking the process.

Practical implications: From the perspective of the implementers of LSS the results of thisresearch could be of interest to different manufacturing SMEs intending to embark upon an LSS journey as it highlights the significance of human-related behavioural factors in the process. SME organisations may consider carrying out development or training with their managers and employees around personal and organisational values, addressing core competence and strengthening organisational culture in order to facilitate LSS readiness and enhance the prospect of its success.

Originality/value: It would appear that this LSS research has not been carried out within theGerman manufacturing SME context before and although discrete in nature has surfaced the softer variables of core competence of staff and organisational culture as important readiness issues toaddress when undertaking LSS. This integrated approach of human behavioural factors,organisational culture, LSS and manufacturing SMEs demonstrates the originality of the research.
Original languageEnglish
Pages (from-to)-
JournalInternational Journal of Operations & Production Management
DOIs
Publication statusPublished - 2016

Bibliographical note

This article is published under the Creative Commons Attribution (CC BY 3.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial & non-commercial purposes), subject to full attribution to the original publication and authors. For full details see http://www.emeraldinsight.com/doi/full/10.1108/IJOPM-11-2014-0530 [Accessed: 05/08/2016]

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