Making a case for using electronic performance support systems in academic libraries

Paul Van Schaik, Philip G. Barker, Oladeji Famakinwa

Research output: Contribution to journalArticle

5 Citations (Scopus)

Abstract

Electronic performance support system (EPSS) technology provides a powerful mechanism for helping end-users operate complex systems. This article describes and discusses some research we have undertaken to explore their potential within academic library systems. Based on a needs analysis, an EPSS for supporting library users was designed and implemented. An evaluation of the system showed that an experimental group of EPSS users was more successful than a control group in performing library tasks, showing that aided task performance was better than unaided. Implications of the results and future work are discussed.

Original languageEnglish
Pages (from-to)411-428
Number of pages18
JournalJournal of Interactive Learning Research
Volume18
Issue number3
Publication statusPublished - 1 Dec 2007

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