Abstract
Electronic performance support system (EPSS) technology provides a powerful mechanism for helping end-users operate complex systems. This article describes and discusses some research we have undertaken to explore their potential within academic library systems. Based on a needs analysis, an EPSS for supporting library users was designed and implemented. An evaluation of the system showed that an experimental group of EPSS users was more successful than a control group in performing library tasks, showing that aided task performance was better than unaided. Implications of the results and future work are discussed.
| Original language | English |
|---|---|
| Pages (from-to) | 411-428 |
| Number of pages | 18 |
| Journal | Journal of Interactive Learning Research |
| Volume | 18 |
| Issue number | 3 |
| Publication status | Published - 1 Dec 2007 |
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