TY - JOUR
T1 - Modelling user experience with web sites
T2 - Usability, hedonic value, beauty and goodness
AU - van Schaik, Paul
AU - Ling, Jonathan
PY - 2008/5/1
Y1 - 2008/5/1
N2 - Recent research into user experience has identified the need for a theoretical model to build cumulative knowledge in research addressing how the overall quality or 'goodness' of an interactive product is formed. An experiment tested and extended Hassenzahl's model of aesthetic experience. The study used a 2 × 2 × (2) experimental design with three factors: principles of screen design, principles for organizing information on a web page and experience of using a web site. Dependent variables included hedonic perceptions and evaluations of a web site as well as measures of task performance, navigation behaviour and mental effort. Measures, except Beauty, were sensitive to manipulation of web design. Beauty was influenced by hedonic attributes (identification and stimulation), but Goodness by both hedonic and pragmatic (user-perceived usability) attributes as well as task performance and mental effort. Hedonic quality was more stable with experience of web-site use than pragmatic quality and Beauty was more stable than Goodness.
AB - Recent research into user experience has identified the need for a theoretical model to build cumulative knowledge in research addressing how the overall quality or 'goodness' of an interactive product is formed. An experiment tested and extended Hassenzahl's model of aesthetic experience. The study used a 2 × 2 × (2) experimental design with three factors: principles of screen design, principles for organizing information on a web page and experience of using a web site. Dependent variables included hedonic perceptions and evaluations of a web site as well as measures of task performance, navigation behaviour and mental effort. Measures, except Beauty, were sensitive to manipulation of web design. Beauty was influenced by hedonic attributes (identification and stimulation), but Goodness by both hedonic and pragmatic (user-perceived usability) attributes as well as task performance and mental effort. Hedonic quality was more stable with experience of web-site use than pragmatic quality and Beauty was more stable than Goodness.
UR - http://www.scopus.com/inward/record.url?scp=42749094630&partnerID=8YFLogxK
U2 - 10.1016/j.intcom.2008.03.001
DO - 10.1016/j.intcom.2008.03.001
M3 - Article
AN - SCOPUS:42749094630
SN - 0953-5438
VL - 20
SP - 419
EP - 432
JO - Interacting with Computers
JF - Interacting with Computers
IS - 3
ER -