Role of organisational culture in formal conflict management processes: Implications for employee performance in Uganda’s banking sector. Role of organisational culture

The problem domain that this study examined is the role of organisational culture in formal conflict management processes, and its implication on employees’ performance in Uganda’s banking sector. An initial pilot study undertaken was designed as a qualitative study. Semi-structured interviews were used to collect data from participants. The data collected was analysed using the qualitative thematic analysis technique. The dominant themes that emerged from the pilot study are; psychological safety, communication skills, talent development and employee well-being. These preliminary findings represent elements of institutional socialization culture identified within Uganda’s banking sector as influencing employee performance.

The main study is ongoing, and it is hoped that its findings may confirm the preliminary findings highlighted in this work or give us new insights that enable our understanding of the study phenomena.