TY - JOUR
T1 - Sustainable competitive advantage in tourism organizations: A strategic model applying service dominant logic and tourism's defining characteristics
AU - Evans, Nigel
PY - 2016/1/28
Y1 - 2016/1/28
N2 - This paper reviews the tourism, services, and strategic management literatures to produce a model, which demonstrates
conceptually how sustainable competitive advantage might be achieved in tourism. The model brings
together service-dominant logic, the defining characteristics of tourismand emphasizes the rapidly changing environments
tourism organizations face by incorporating the dynamic capabilities framework. The defining characteristics
of tourismare identified and the implications of these for managerial decision making are considered.
The clear implication for managers is that in accordance with the resource based view (RBV) of strategy, the way
inwhich resources are allocated, deployed and combined is critical to achieving commercial success. However, in
tourism specifically, this process has to be determined by reference to the services orientation of the industry and
in particular the eleven characteristics of tourism that are identified.
AB - This paper reviews the tourism, services, and strategic management literatures to produce a model, which demonstrates
conceptually how sustainable competitive advantage might be achieved in tourism. The model brings
together service-dominant logic, the defining characteristics of tourismand emphasizes the rapidly changing environments
tourism organizations face by incorporating the dynamic capabilities framework. The defining characteristics
of tourismare identified and the implications of these for managerial decision making are considered.
The clear implication for managers is that in accordance with the resource based view (RBV) of strategy, the way
inwhich resources are allocated, deployed and combined is critical to achieving commercial success. However, in
tourism specifically, this process has to be determined by reference to the services orientation of the industry and
in particular the eleven characteristics of tourism that are identified.
U2 - 10.1016/j.tmp.2015.12.015
DO - 10.1016/j.tmp.2015.12.015
M3 - Article
VL - 18
SP - 14
EP - 25
JO - Tourism Management Perspectives
JF - Tourism Management Perspectives
ER -