The Impact of Electronic Word of Mouth on the Purchase Intention and Brand Image

Sohel Ahmed, Salma El Ouard

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The study aims to analyze the impact of eWOM on purchase intention and brand image through influencers and social networks. The research is based on Moroccan population with a sample size of 400. The development of electronic word of mouth has grown significantly in recent years, especially with the proliferation of influencers and online platforms such as social networks. With the help of social networks, electronic word of mouth implies familiarization with the language of Internet users to create a scenario specific to the company which must be credible and useful and gives a certain brand image. The model of this study was developed through structural equation modelling (SEM) using (PLS-SEM) based on a survey with 406 samples, the findings of this study suggest that there is a significant impact between all variables. The results are discussed in the data analysis section.
Original languageEnglish
Title of host publication3rd Nordic International Business Export Marketing, International Entrepreneurship and Tourism Conference 2021: Annual Conference Proceedings
Editors Dafnis N. Coudounaris
Place of PublicationLimassol, Cyprus
ISBN (Electronic)9789925586325
Publication statusPublished - 3 Nov 2021
Event3rd Nordic International Business Export Marketing, International Entrepreneurship and Tourism Conference 2021. - Virtual , Limassol , Cyprus
Duration: 6 Nov 20217 Nov 2021
https://vbn.aau.dk/en/publications/3rd-nordic-international-business-export-marketing-international-

Conference

Conference3rd Nordic International Business Export Marketing, International Entrepreneurship and Tourism Conference 2021.
Country/TerritoryCyprus
CityLimassol
Period6/11/217/11/21
Internet address

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