The Mediating Role of Logistics Service Capability on Chinese Logistics Performance

The Chinese logistic industry has shown remarkable potential for expansion and growth. The logistics performance should be further improved to attract new businesses from the neighboring countries. Various logistic literature demonstrated the impact of logistics service capability on logistics performance from the marketing perspective. However, the literature lacks in mediating effects of logistics service capability on logistics performance. The primary purpose of this paper is to examine a theoretical model based on the resource-based view (RBV) theory. By investigating 412 Chinese leading logistics companies, the present study attempts to provide the statistical results for a better understanding of how logistics service capability mediates the effects of logistics capabilities, inter-firm relationships and intra-firm resources on logistics performance. The implications of the study as well as the limitations of the study and future research are also discussed.