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The utilities in transition: Gazing through the IT window
Tracey Crosbie
SCEDT Engineering
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Keyphrases
Utility Services
100%
Management Technology
100%
Customer Relationship Management
100%
Utility Company
50%
Technological Progress
50%
Social Development
50%
Business Practices
50%
Case Study Research
50%
Social Construction of Technology
50%
Technical Development
50%
Social Sciences
Customer Relationship Management
100%