Abstract
This paper reviews the extant theoretical and empirical literatures on TMT Diversity, Decision Quality and firm
performance in a service sector setting. The constructs are traced from their theoretical roots and their nature,
characteristics and operational descriptions provided. The emerging gaps in knowledge emanating from the
theoretical and empirical literature are summarized and a theoretical model linking the constructs proposed. The
paper makes several propositions and calls on future research to develop data collection tools for measuring the
constructs in the study in empirical work.
performance in a service sector setting. The constructs are traced from their theoretical roots and their nature,
characteristics and operational descriptions provided. The emerging gaps in knowledge emanating from the
theoretical and empirical literature are summarized and a theoretical model linking the constructs proposed. The
paper makes several propositions and calls on future research to develop data collection tools for measuring the
constructs in the study in empirical work.
| Original language | English |
|---|---|
| Pages (from-to) | 34-45 |
| Number of pages | 13 |
| Journal | Journal of Management and Strategy |
| Volume | 9 |
| Issue number | 2 |
| DOIs | |
| Publication status | Published - 26 Apr 2018 |
| Externally published | Yes |