Trust in Leaders and Job Satisfaction of Health Care Workers: Linking Organizational Justice to Citizenship Behavior

Grounded on the social exchange model, the authors theorized the intermediating part of job satisfaction and trust in supervisors by linking it with justice and OCB in service sector, especially Hospital industry of Pakistan. Structural equation modeling is performed to analyse the data collected from 346 health care workers in Pakistan. Results revealed that procedural, distributive, and interactional justice are positively related to citizenship behavior. Furthermore, trust in supervisor and job satisfaction mediates the relationship between justice and citizenship behavior. The future research and theoretical implications of these findings are discussed.