Abstract
This thesis introduces the concept of a knowledge management system of the charity’s respect culture as a contribution to knowledge and practice, proposing knowledge architecture for such explicitization. Key to this concept is the core principle behind such explicitization – Knowledge Management Repository, Knowledge Management Refining, Knowledge Management Role and Knowledge Management Technology. It is argued that the charity had problems in retaining and/or growing its membership because the respect culture in the charity is not transmitted from its tacit character into an explicit nature through a simple knowledge management system or procedure that provides an opportunity for old, new and potential members to understand its unique context which would assist them to make an informed decision about the permanence or temporariness of their membership.The Redeemed Christian Church of God UK, a membered charity organization, more than ever increasingly need to keep its members and attract new ones to be able to realize its aims and objectives of spreading the Christian faith and relief of poverty. Volunteer members and pastors are key elements and they impact significantly on its goals realization but for various reasons they are not only difficult to attract, but very difficult to engage long-term. A qualitative investigation was conducted through semi structured interviews and questionnaires with 30 participants (pastors and members). The findings suggest that many of the branches are in dire need of such explicit respect culture and participant’s observation in particular showed this neglect is often responsible for a lack of volunteer satisfaction or commitment which in turn matures into a general lack of interest and long-term engagement.
Effectively, enfolding of the respect culture is shown to be a potentially valuable option to realize its goals.
| Date of Award | 6 May 2022 |
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| Original language | English |
| Awarding Institution |
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| Supervisor | Maryam Shadman-Pajouh (Supervisor), Mervyn Martin (Supervisor) & Georgios Antonopoulos (Supervisor) |